Frequently Asked Questions
Everything you need to know about ISAORA performance apparel and services.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 1-2 business days. Domestic delivery usually takes 3-5 business days, while international shipping varies by destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7-10 business days of receipt at our warehouse.
How do I ensure I select the correct size?
Each product page features a detailed size guide and fit description. Since our designs often feature a technical, tailored fit, we recommend measuring a similar garment you own for comparison.
Do you offer international shipping?
Yes, ISAORA ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my technical garments?
To maintain the performance and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and fabric softeners.